Miss Jacquie B, Basingstoke, Hampshire - Dylan Corner Unit.
Within 7 days of receiving our report the retailer has agreed to a full refund.
"Just wanted to say a huge thank you for your report - [Retailer] have just called and the sofa is getting collected on Thursday and a full refund is on its way."
Mr Roger B, Hales Owen, Birmingham - Leather 3-seater sofa and two armchairs.
Roger had a total of 8 service technician visits and the chair was also returned to the retailer for repair but the manufacturing defects persisted.
"I had a call from [Retailer] yesterday saying 'Who do I make the cheque out to?'. So we've won. Many thanks for your brilliant report they are not contesting it. They are going to uplift the chair and give me a full refund. So that's brilliant and I have to say your report was absolutely spot on. Thanks very much."
Mrs Audrey P, Mitcham, Surrey - £1,700 dining table & chair set.
"I submitted the report, and the manufacturers thought the report was being picky. However, they have decided to reimburse us for the whole set dining room set minus £450 for the 18 month usage."
"Thank you again for your help and if ever I know of anyone who would like an independent furniture report done, I will definitely recommend you."
Mrs Glenys M, Newburn, Newcastle Upon Tyne - Bedding inspection report.
"Our sincere thanks for a readable report that makes sense of the situation."
"I have just realised we didn't let you know how we got on. [Retailer] still insist they do not acknowledge your report and have proved the mattress is not faulty. However, eventually (their internal process being painfully slow), Barclaycard agreed that we had proved our case under the consumer credit act. We got a full refund of the mattress and your report."
"Our sincere thanks for your help and all the best for your business going forward."
Mrs Sally M, Hales Owen, Birmingham, West Midlands - Leather 3-seater and 2 armchairs.
Three inspections by the retailer failed to acknowledge or recognise multiple manufacturing defects.
"Hi jason, just to let you know, suite was uplifted today. Thank you very much for all your help and money being put back on card tomorrow."
Mr Keith W, Dewsbury, West Yorkshire - Leather suite with colour loss.
"Thank you for your assessment today. A very professional and thorough service."
Mr Andrew A, Colwyn Bay, Clwyd - Dining table and chair set.
"We did get there eventually and our money was returned."
"Thank you for your assistance."
Miss Katrina C, Elmstead, Surrey - Mattress inspection.
"... we got our money back for the mattress ... report costs were also refunded."
Mrs Jo C, Dereham, Norfolk - 3-seater leather sofa - tearing leather.
"I sent report off and had to then ring a month later to chase up a reply but did get my money back both for the suite and your fee so thankyou for your assistance."
Mr Zac T, Bristol, Avon - Bed frame and memory foam mattress inspection.
Retailer eventually sent Zac a warranty kit, (a piece of string and two weights), and then stated 'within manufacturer's tolerences'.
"Hi Jason, just to let you know my mattress claim has finally been settled, basically Lloyds bank were not getting anywhere with [Retailer], so they advised me to write to the Financial Ombudsman & the complaint was then against Lloyds, within one week, Lloyds agreed to a full refund for the cost of the mattress, they will then in time (hopefully) claim money back from [Retailer]. So im glad I took out the finance option to pay for the mattress as this gave me additional help, thanks for all your help, looking forward to not sleeping in large divot!! cheers zac"
Mr Keith W, Luton, Bedfordshire - Leather 3-seater sofa and 2 armchairs.
Our report was compiled after 2 visits from the retailer's upholsterers both of whom stated "no fault found".
"Hi Jason, many thanks for your help. [Retailer] have replaced my sofa."