What do we do?
At Furniture Reports we can provide a comprehensive on-site inspection service for our customers that are in dispute with retailers, stores and manufacturers including unresolved warranty claims for your furniture faults and issues.
How can our furniture reports help you?
If, for example, you have a suite of furniture that is less than 12 months old these are mostly covered by a manufacturer's guarantee. In most cases stores are reluctant to assist but if pursued, may eventually send one of their 'appointed' contractors to visit and repair. If you remain unhappy Direct Consumer sites will ask you to get a report on your furniture by an Upholsterer which can be a difficult task.
Furniture Reports specialises in this field, whereby we will promptly make an on-site visit to inspect your furniture, compile the relevant findings with picture proof. Our reports can then be used to reinforce your claim giving you an invaluable tool for further negotiations.
Why use us?
We are completely independent, unlike any other service, bound or funded by furniture manufacturers or retailers. By virtue of us not being under contract to them, appointed by or otherwise, our customers are guaranteed the freedom of a fully independent Upholsterer's Report.
By having a professional, unbiased and independent report you are in a better position to re-open otherwise closed matters. The stores and manufacturers will then have an obligation by law to resolve your claim as our reports will clearly outline any faults, backed by images to pinpoint the issues.
All of our Furniture Inspection Reports are made by time served upholsterers. These furniture reports are created for your benefit not for the benefit of the manufacturer or the retailer.
Most furniture is backed by a 12-month guarantee, sometimes a 24-month manufacturer's warranty, which, if it can be proved can often result in the exchange, repair or refund of goods to you the customer.
Why can't I get the Retailer to help me any further?
Some retailers and large chains utilise their own in-home service agents, but these may be contracted and paid for by the manufacturers, sometimes using Bonus incentive schemes. These may vastly affect the quality of the reports, leading to inaccuracies about your furniture, and possibly putting your furniture claim into complete disarray. Once the retailer has their report, your claim is taken off the system and deemed 'resolved', even though you the customer are not satisfied!
That's where Furniture Reports comes in. Our trained upholstery specialists with years of experience in furniture re-upholstery, repair and quality assurance can visit your home to assess your furniture, advise you of defects in craftsmanship, provide a written report which can be used as evidence.
Where faults exist, our service could be instrumental in helping you achieve your desired outcome with the retailer.
Our Furniture Reports pinpoint faults in such a way that any retailer will find it difficult to continue any dispute with you. They also add considerable weight of evidence to your claim if you are placed in the unfortunate position of having to take the retailer or furniture manufacturer to the small claims court.